FAQ

What is Asda Direct?

Asda Direct is the online arm of Asda products, selling a range of items from home appliances to clothing.

Can I access Asda Direct from my mobile?asda direct contact

Yes, Asda Direct has a fully functional mobile website specially developed for mobile devices including smartphones and tablets.

Can I pick up my item in store as I will be at work all day?

Yes, order by 5PM in order to be able to collect your item in store the next day after 5pm, perfect for 9-5 workers!

I’ve ordered a large item, is the delivery extra?

For a full breakdown of delivery costs, which depend on item size and the timeframe which you want it delivered in, check our delivery page. Asda Direct contact number

I couldn’t find a product in store, will it be online?

Asda Direct often has a much larger stock base to that of its store counterparts, so often what you cannot find in store will be available online.

Is there online only offers?

Often, customers using Asda Direct can benefit from exclusive online discounts that are not available in store on a range of items, whether it be seasonal or related to a specific set of products.

What are the benefits of having an Asda Direct account?Asda Direct contact

If you have an Asda Direct account, you can view previous orders and save your address details, making it easier to check out the next time that you order something.

I need to return something, but don’t want to send it off. Can I take it into the store?

Yes, simply fill in the delivery note to let Asda know why you are returning the product and take it to the Click & Collect desk of any store. See here for more information.

Can I pay via Paypal as I do not like giving my card details out online?

Yes, Asda Direct accepts payment via Paypal, allowing you to pay for your items safely and securely.Asda direct contact

I don’t need my Asda Direct eVoucher. Can I sell it on?

Asda Direct evouchers are not transferable or eligible for resale.

I’ve lost my gift card that I received for my birthday. What can Asda do about it?

Unfortunately, gift cards are treated in the same manner as cash. They are not able to be replaced if they are lost or stolen.

Does Asda Direct ship to the USA?

There is a range of delivery options for international delivery. See the deliveries page for a breakdown of costs.

How can I complain to Asda Direct if I am not happy with the service that I have received?

In order to complain to the Asda Direct customer service department, call the Asda Direct contact number shown below.

 

 

If you have any further questions, do not hesitate to call the Asda Direct contact number.